Shipping policy
ORDER PROCESSING:
Please allow 1 to 3 business day for all U.S products to process your order. Expect an email within 1 to 3 business day to let you know your order is on the way! All orders are shipped to the shipping location there is NO STORE PICKUP at this time.
FLAT RATE SHIPPING
We do not ship outside of United States at this
time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout. Shipping option Estimated delivery time Price:
| Economy | 0lb to 70lb | 5 to 8 business days | $50 and up on all orders will have free shipping. |
| Economy | 0lb to 5lb | 5 to 8 business days | $4.90 USD |
| Economy | 5lb to 70lb | 5 to 8 business days | $19.90 USD |
| Standard | 0lb to 1lb | 3 to 4 business days | $6.90 USD |
| Standard | 1lb to 5lb | 3 to 4 business days | $9.90 USD |
INTERNATIONAL SHIPPING:
We do not offer international shipping at this time.
REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 30 days from the order completed date, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, with valid proof provided. The order will be fully refunded within 3 business days of the refund requested. If the packages/goods ordered have issues (damaged, broken, stains, minor scratch, poor quality, not as described, wrong item received, missing item, etc.), with valid proof provided the order will be either replaced or refunded and the supplier may request the product to be sent back. If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
Please email us as soon as possible at rperez2090@gmail.com with your order number and a photo of the item’s condition. If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days. If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Note: this clause is not applicable for special time/periods such as holidays, abnormal weather, or other abnormal situations.
If you have any further questions, please don't hesitate to contact us at rperez2090@gmail.com.